Reference

agvtoto Privacy Policy for Your Account

agvtoto Privacy Policy explains what we collect when you open an account, use DANA or QRIS, and move between the lobby and cashier.

Clear data purposesWallet record controlPolicy request path
agvtoto agvtoto Privacy Policy for Your Account
CONTACT YOUR WAY

Get Help With Privacy Requests

A clear request helps us find the right account record without asking you to repeat your wallet history.

Account access Tell us if you cannot reach the account area or cannot complete phone verification. We use the account identifier and recent session details to locate the request, then explain which information is needed before we disclose or change personal data.
Wallet privacy For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, send the transaction reference and date through our support path. We use those details to separate a payment-status question from a request to access stored personal data.
Policy changes Ask us to correct an outdated detail, explain a cookie setting, or clarify how long a record is kept. We will identify the relevant account step and tell you what can be changed, restricted, or retained under local requirements.
INSIDE OUR RECORDS

What We Do With Account Data

Privacy is handled at the points where your account creates a record: phone verification, login, wallet status, cashier activity and support contact.

Account details

We use the details you provide to create and maintain your account, complete phone verification, and answer a request tied to that account. If a detail changes, contact us with the account step involved so we can assess the correction without guessing.

Device sessions

Login time, browser or device signals, and session activity help us identify unusual account access. These signals support account protection when you move from a mobile browser to desktop, but they are handled for security and access control rather than to describe your personal identity.

Cookies

Cookies and similar browser storage can keep a session active, remember necessary settings, and help us understand whether a page works after login. You can manage browser permissions, although restricting required cookies may affect the account path or policy display.

Wallet records

We retain transaction references so we can match a DANA, OVO, GoPay, QRIS, bank transfer or virtual account event with the correct account. The reference helps us check status and answer disputes without treating the wallet detail as a public profile.

Retention period

We keep records for as long as needed for the stated account, security, support and legal purposes. The period can differ by record type. Ask us about a specific login, verification or payment record and we will explain the applicable retention basis.

Your request

You may ask what personal data we hold, request a correction, ask about use or retention, or raise a concern about access. Include your account identifier and request details; we may verify ownership before providing account-specific data or making a change.

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the account questions we expect before you open an account or return to the lobby. They explain the practical link between personal data, phone verification, device sessions and Indonesian wallet records. If your situation is different, send us the account step and reference that matter to you; access depends on local law.

The agvtoto Privacy Policy covers account details, phone verification, device sessions, cookies, support messages, and wallet references. It explains why we use each category, how we protect account access, how retention works, and how you can ask for access or correction.

We use phone verification to connect account access with the person completing the account step and to reduce confusion when a login request stalls. The verification record also helps us assess an account-data request before sharing personal information.

Yes. The Privacy Policy covers references connected with DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity. We use those references to match status or receipt questions with your account, not to publish your wallet activity.

Contact our support route with your account identifier, the data category you want to access, and any relevant date or transaction reference. We may verify account ownership first, then explain which records can be provided under local law.

You can request a correction when an account detail is inaccurate or outdated. Tell us which field needs attention and identify the related account step, such as phone verification or wallet status. We will assess the request and explain the available action.

Retention depends on the record and the reason we created it. Login security, phone verification, support and payment references may follow different periods. Ask about a specific record and we will explain the applicable purpose and retention basis where local law permits.

Yes. It applies when you access the account through a mobile browser or desktop browser, including device signals, cookies and session records. If a device change affects your access to the lobby, contact us with the session detail and your account identifier.